Hi, I’m Dorothy!
I’m project manager and consultant with a knack for efficiency and process optimization. Passionate about female leadership and understanding the glass cliff phenomenon. You can often find me tucking at the barre, relaxing along the waterfront, or at a coworking space tapping away. Pan fried dumplings make my knees weak.
I have 4+ years of project management and consulting experience acquired through roles at RBC, BlackBerry, and Simon Fraser University.
My first job was at the Pacific National Exhibition selling gate admission in 2010. Since then, I’ve branched out and worked in retail as a sales associate, in administration as a front desk staff member, in software as a product manager, and in banking as a business analyst. One thing has stayed the same for the last 8 years: my obsession with creating moments of delight for clients, guests, and users by putting their needs first.
It is, and always will be, about the client experience.
business analyst @ Royal Bank of Canada (2018)
As a Business Analyst for RBC’s Amplify program, I led a team of 4 students in developing a solution that enhanced the client experience and improved the bill payment recovery process to save the bank $1.3MM annually. On August 15, 2018, we filed a provisional patent for our AI and machine learning solution.
program manager @ Axis Consulting (2017-18)
As the Program Manager for Axis Consulting, I led, managed, and mentored a team of 11 student consultants in understanding business processes to hone their strategic thinking while focusing on their personal and professional development. We provided pro-bono consulting services to 4 non-profit organizations in the Lower Mainland, assisting them with fundamental HR, marketing, and operational challenges.
associate product manager @ BlackBerry (2016-17)
As an Associate Product Manager, I oversaw feature definition, development, and delivery for 3 mobile applications across 4 operating systems. Most notably, I shipped the lunar calendar feature for BlackBerry Calendar in 3 weeks due to licensee requests and an opportunity for the company to tap into a new market.
teaching assistant + research assistant @ Simon Fraser University (2015-16)
As a Teaching Assistant for BUS 238, Introduction to Innovation & Entrepreneurship, I had the opportunity to support 150+ students in their entrepreneurial journeys by connecting with them through personal experiences of problem analysis, solution development, and overcoming failure. I was also a Research Assistant for the Beedie School of Business, where I produced an infographic highlighting Venture Connection’s successes from 2008 to 2016 by tracking incorporation, operational, and sector data of 150+ ventures through primary and secondary research.
Awards & Recognition
- Surrey Board of Trade – Top 25 Under 25 award for exemplary academic and professional achievement and contributions to the community
- Simon Fraser University – $27,000+ in scholarships and awards